Customer survey form template
The customer survey form template collects feedback from customers, delving into their satisfaction with a company's products or services, customer service, pricing, and overall experience.
With the objective of improving and catering to customer needs, this template helps companies fine-tune their offerings and service strategies.
Template tags
Customer survey form survey
Example questions
Personal Information
General Satisfaction
1. On a scale of 1 to 10, how satisfied are you with our company/products/services?
(1 being extremely unsatisfied, 10 being extremely satisfied)
2. What specifically did you like or dislike about your experience with our company?
3. How likely are you to recommend our company to others?
Product/Service Quality
1. How would you rate the quality of the products/services you received?
(1 being extremely unsatisfied, 10 being extremely satisfied)
2. Did the products/services meet your expectations?
3. Was there anything specific that was lacking in the products/services you received?
Customer Service
1. How would you rate the customer service you received?
(1 being extremely unsatisfied, 10 being extremely satisfied)
2. Were your questions or concerns addressed in a timely and satisfactory manner?
3. Was there a specific representative that you dealt with? How was your experience with them?
Price and Value
1. Was the price of the products/services fair in your opinion?
2. Did you feel that the value you received was worth the price you paid?
3. How does our pricing compare to similar products/services offered by our competitors?
Additional Feedback
1. Is there anything else you would like to share about your experience with our company?
2. Are there any suggestions you have for improving our products/services?
Customer Survey Form Template Builder
With LimeSurvey's customer form survey template builder, you can effortlessly create and modify surveys that enable you to gather feedback on your products or services and gain insights into the overall customer experience.
- Easy and simple to use
- Statistics
- Questionnaire templates
- GDPR compliance
- So much more…
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